At Bas-Ali-Prog, we are committed to providing our customers with a seamless and satisfying experience. We understand that there may be instances where you need to return or request a refund for a digital product you have purchased from us. This policy outlines the process for requesting a refund and the conditions under which refunds are granted.
Refund Policy:
- Full Refunds: We offer full refunds for all digital products within 30 days of purchase. If you are not satisfied with the product for any reason, you can request a refund during this period.
- Partial Refunds: After 30 days of purchase, we may offer partial refunds at our discretion. This will be determined on a case-by-case basis, considering factors such as the amount of time the product has been used and the reason for the return.
Refund Request Process:
To request a refund, please follow these steps:
- Contact Us: Send an email to our customer support team with the subject line “Refund Request – [Product Name]”.
- Provide Details: In your email, please include the following information:
- Your full name
- Your email address associated with the purchase
- The name of the product you are requesting a refund for
- The date of purchase
- The reason for your refund request
- Review and Processing: Our customer support team will review your request and respond within 2 business days. If your request is approved, we will process the refund and notify you via email.
Non-Refundable Items:
Please note that the following items are not eligible for refunds:
- Customized or personalized products: If a product has been customized or personalized to your specific requirements, it cannot be returned or refunded.
- Downloaded products: Once a digital product has been downloaded, it is considered non-refundable. This includes products such as e-books, software, and templates.
Contact Us:
If you have any questions about our refund policy or need assistance with requesting a refund, please contact our customer support.
We appreciate your understanding and cooperation.